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Customer Reviews.

service

5

Staff were efficient and I was able to sit and work while waiting for my car.I also had experienced trouble connecting my phone to the car and the serviceman spent time with me sorting it out.

07 November 2018

service

5

Same as above, Andy & Tom provided a great service

06 November 2018

service

5

Friendly staff well led by their manager who was anxious to provide top quality customer service

06 November 2018

service

1

Car brakes not working after the car was serviced. Not offered a lift into town. Car park up for 2.5 hour before it was needed. Took me all day to have my car serviced. Left home at 8 oclock. got home at 5. shameful

05 November 2018

service

5

The young man I dealt with was very helpful and knowledgeable and obviously had a passion for Mini.

05 November 2018

service

5

my service was performed swiftly and effectivly

05 November 2018

service

5

Job was carried out and my car returned really clean.

03 November 2018

service

5

Took the time it said it would.

31 October 2018

sales

5

The purchase was fun choosing the add on extras and highly enjoyable

30 October 2018

service

5

The technician who collected my Mini was helpful and remembered I had been unwell in hospital and kindly asked me how I was.

29 October 2018

service

4

I always if at all possible speak to Andy Bishop the excellent Mini guy at Ocean Penryn and trust his advice if I have a query or problem But he is not always available And I feel uneasy with others within the dealership,

26 October 2018

service

4

No hassle experience.

25 October 2018

service

5

As above and explanation of what they are doing to the car

24 October 2018

service

5

Could not fault the service and helpfulness of the team - it felt as though nothing was to much trouble.

23 October 2018

service

5

Great customer service and on time.

23 October 2018

service

5

Without doubt the best garage we have ever used

23 October 2018

service

5

easy and quick

22 October 2018

service

5

Problem solved without any issues or cost to ourselves

21 October 2018

service

4

Staff were helpful, very polite and sorted the issue quickly

20 October 2018

service

5

Wonderfully looked after and felt at home in the waiting area

19 October 2018

sales

5

They were excellent

19 October 2018

service

5

Excellent communication from both booking it in to collecting it - washed and vacuumed - afterwards.

18 October 2018

service

5

Customer service is excellent, nothing ever seems to be too much trouble for staff.

18 October 2018

service

5

Andy is very knowledgeable and his service and maintenance knowledge of Mini is admirable.

17 October 2018

service

5

Can always book a Saturday service.

16 October 2018

service

2

Having brought my wife mini in for a service,I was offered a courtesy car, however, It was not a mini but another BMW that, despite being only 6mths old was disgustingly dirty on the inside and out.

12 October 2018

sales

4

difficult to speak to sales person initially, but once they knew we were serious, all went fine.... but initial contact was difficult and we very nearly went elsewhere as a result of this.

12 October 2018

service

5

Apart from not being able differentiate the service reception as it was my first visit since the remodelling the reception staff were helpful an communicative giving me stay or shop options with an expected completion time. The car was washed and vac

12 October 2018

sales

5

The staff at Ocean Falmouth were curteous,helpful,eficient and knowledgeable.

12 October 2018

service

5

Everything went smoothly. My car was checked in on time and I was contacted when the service was completed. I like the film of my car with the commentary about its condition.

11 October 2018

service

5

The staff at Ocean Falmouth always go the extra mile to ensure the whole servicing experience is as smooth and straight forward as possible.

11 October 2018

sales

5

Excellent service and the vehicle is brilliant

10 October 2018

sales

5

I purchased my first automatic and was apprehensive about driving it. Martijn the sales executive was very patient with me.

10 October 2018

service

5

Fantastic service.

09 October 2018

service

5

Great service polite and helpful

09 October 2018

service

5

It didn’t take too long and they kept me updated throughout ! Very friendly and very helpful staff members

02 October 2018

service

5

My service was under the warranty so cost nothing and I was driven into town while it was done.

02 October 2018

service

5

Person centred approach, staff greeted me as I arrived. They collected my car and brought it to the door. Very knowledgeable. No hard sell tactics for parts.

02 October 2018

service

5

The team explained the whole process and how long it would take for the service to be completed. I was completely kept in the loop the whole time

01 October 2018

service

5

Great customer service , amazing products, positive value for money & terrific timed service points.Not bad coffee & biscuits too!

29 September 2018

service

4

As above, good service.

29 September 2018

service

5

Staff have clear communication which is very important to me

29 September 2018

service

5

Did what they said on the box

28 September 2018

service

5

The staff could not have done more to help make my visit enjoyable and stress-free. My Service and MOT was completed quickly and efficiently and I was delighted to have my car valeted as part of the service.

28 September 2018

service

4

Communication between staff could have been improved In order to avoid wasting mine and staff time

28 September 2018

service

5

Booking through to return of car was by helpful staff and on time

27 September 2018

service

4.5

Great customer service and car was delivered on time as expected

25 September 2018

service

5

Helpful, courteous staff

22 September 2018

service

4

some confusion at first as to what service was needed

22 September 2018

service

5

Efficient, friendly and great at communicating with the customer