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Customer Reviews.

service

5

In 6 years I have never had a single complaint

10 May 2018

service

5

I find the service at mini exceeds expectation every time

10 May 2018

service

5

VERY SATISFIED BUT DELAY IN WORKSHOP DUE TO WORKLOAD

10 May 2018

service

5

Done everything they said they were going to do and more.

01 May 2018

service

5

Easy and great cost

30 April 2018

service

4.5

Good service but interior of the car could have been cleaner following service and valet . Previously I have had a Mini complementary air freshener which would have been welcomed this time as well .

28 April 2018

service

5

Completely satisfied

28 April 2018

service

5

as above

26 April 2018

service

5

The whole process from booking in and to collecting the car after repairs were completed was smooth, informative and professional.

26 April 2018

service

5

The Staff are always welcoming, polite & helpful.The after care service has been very efficiant - thank you.

25 April 2018

service

5

great customer service

25 April 2018

service

5

Easy to book and provided me a courtesy car free of charge on arrival to save me waiting about even though I hadn't prebooked one. Top service! Also happy there was a brakes promotion running which saved me some money on the cost of replacement pads.

24 April 2018

service

5

Great. Andy Bishop is a legend. He always goes above and beyond.

24 April 2018

service

5

Appart from the service they fixed my squeaky wipers.

23 April 2018

service

5

Excellent staff contact, very professional when they took the car from me, and I was kept updated re collection

23 April 2018

service

5

Pleasant, helpful, efficient.

22 April 2018

service

5

No Quibbling, jobs get done in a timely manner, car always washed

22 April 2018

service

4

Can’t fault the service and advice

19 April 2018

service

5

Staff are always welcoming, polite and helpful.

17 April 2018

sales

5

Always kept informed of progess of build and expected delivery date, delivered with all the items asked for, all answers to queries honestly given smooth process which resulted in an exiting new car,

16 April 2018

service

5

Always been treated with courtesy and minor problems soon resolved. friendly and polite staff

15 April 2018

service

5

As above,I think the team are friendly, helpful, and are always more than willing to help with any questions every time I go in, I have NEVER had a bad experience. Andy’s who I usually contact, and I suggest he be put forward for employee recognition

13 April 2018

service

3

Car was not cleaned after service and was not parked at a collection point but behind a gate. The service manager (SM) immediately apologised - had the car cleaned. On return the drivers seat and steering wheel were at extreme positions. SM apology

13 April 2018

sales

5

Very friendly helpful staff

13 April 2018

service

3

work was done in relationship to an MOT, when MOT came back with pass but tyres were worn and concerned customer.

12 April 2018

sales

5

Great customer care

12 April 2018

sales

5

Just the whole experience of the purchase and delivery was very good.

12 April 2018

service

5

Hassle free and quick

10 April 2018

service

5

Great colleagues.. always pleasant and helpful

10 April 2018

sales

5

Martijn was interested in my neweds and very thorough

06 April 2018

service

5

The quality of the showroom the courtesy given and great salesman

04 April 2018

service

5

The service was completed on time and I appreciated the lift to and from town whilst it was being done

04 April 2018

service

5

Any concerns were listened to , taken seriously and acted on.Advice was given to queries in a non-patronising manner which left me feeling that I could trust that which was given.

03 April 2018

sales

5

Martjin and James were friendly. The centre is very pleasant. They have always been helpful.

03 April 2018

sales

5

Great customer service

03 April 2018

service

5

Really nice staff in Falmouth.

02 April 2018

service

4

Effecient and knowledgable.

02 April 2018

service

5

The staff has a very obliging "can do" attitude.

02 April 2018

service

5

Because they were faultless.

30 March 2018

sales

4

Very pleasurable and painless experience.Only criticism would be - when Martijn was off sick my email to him was not redirected so didn’t get the registration I requested!

29 March 2018

service

5

honest and fair

29 March 2018

service

5

Staff are efficient professional and friendly . Really helpful and kindly gave me a lift into and back from falmouth

28 March 2018

service

5

No issues from the service and well looked after by the service team.

28 March 2018

service

5

Very accommodating and flexible.

27 March 2018

service

5

Thoughtful staff, relaxing facilities to wait in, and I had the impression that all staff tried their hardest to send me away happy.

26 March 2018

service

5

problem resolved quickly and correctly

25 March 2018

service

5

Service and MOT completed in one trip

24 March 2018

service

5

Friendly and helpful staff.

23 March 2018

sales

5

The salesman, the new showroom and the hospitality of all the staff was excellent.

23 March 2018

service

5

Andy Bishop always kept me informed about the progress of my car which resulted in top class experience