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Customer Reviews.

sales

3

Human error my order was not processed causing 3 months delay . As soon as this was realised the dealer did what they could to ensure the order went smoothly. A bunch of flowers would not have gone amiss

09 January 2018

service

2

The servicing was fine, BUT apparently the front tyres were illegal / close to illegal. This was noted on the list of things checked, but this list was never given to me. I was only aware when a technician contacted me when I was back home.

09 January 2018

service

5

as above

09 January 2018

service

5

Did what they said they'd do, and done on time.

09 January 2018

sales

5

As previously mentioned this is my 3rd purchase with the Dealership; the staff are helpful and professional and provide a positive experience.

08 January 2018

sales

5

Led by Martijn Huddleston with Matt, and the Sales Support Team he is the perfect Customer satisfaction man and makes all our blue sky and dreams come true. Ocean are the best

04 January 2018

service

3.5

problem with varying tyre pressures but no comment or recommendations

04 January 2018

service

5

Feel well looked after and work carried out to high standards

01 January 2018

service

5

Overall a very efficient delivery with knowledgeable staff

30 December 2017

service

4

Just a shame the service light wasn’t reset

27 December 2017

service

5

Fully informed of progress and costings

22 December 2017

service

5

As above

20 December 2017

sales

5

Car was hidden under a sheet and revealed and was made to feel very special

16 December 2017

service

4

Ocean have co- operated and helped sort BMW manufacturing problems.Ocean very good, much less impressed with BMW / Mini quality.

15 December 2017

service

5

They were excellent.

15 December 2017

service

5

The customer is important and you feel you have their full attention

14 December 2017

service

5

good time given for collection on completion, well presented on return

14 December 2017

sales

5

Excellent service from Jordan. He knew his product, listened to my requests and delivered on time.

13 December 2017

service

5

Wonderful- nothing is too much trouble

13 December 2017

service

5

it was efficient, staff were courteous, helpful and surroundings were comfortable

13 December 2017

sales

5

I was kept informed at every part of the process and i was amazed at how much care and attention I was given in being reassured that I was familiar with every part of my car before I left the dealership.

12 December 2017

sales

4

A minor glitch as on board computer was overloaded with demonstrating capabilities and crashed - had to wait for 'rebooting'

12 December 2017

sales

5

Jordan the salesman

12 December 2017

sales

5

Same answer as question 1

11 December 2017

sales

5

Your salesman was always thorough, polite and kept us informed at every stage. Service was excellent and other people/departments we dealt with where equally considerate

08 December 2017

service

5

Having spoken to Andy concerning,my car felt totally at ease with my concerns, and his explanations, as to the issues raised with the Telephone service booker at Ocean.The car was ready at the time agreed And would recommend the dealership if asked

07 December 2017

service

5

Very helpful nothing too much trouble

07 December 2017

service

5

Customer care is excellent. Friendly, always explains the work to be done, gives a pre-work estimate and answers questions and keeps in contact regarding any changes.

03 December 2017

service

5

Service finished on time

01 December 2017

service

5

My car was collected and returned to my home, making the whole experience very convenient.

30 November 2017

service

5

Easy to get hold of someone on the phone. I am confident everything has been covered in the service. The mini drives nicely now it's been serviced.

30 November 2017

service

4

Very efficient. Very useful being able to drop off my car and collect courtesy vehicle the evening before my service was carried out. Staff very friendly

29 November 2017

sales

5

Excellent service and help. However, it would have been a nice gesture to be given a full tank of petrol rather than a half tank.

28 November 2017

service

5

Efficient friendly service as always

21 November 2017

service

5

A good company , reliable and friendly,

21 November 2017

service

3.5

I was told that my mini would be washed and valeted , but it wasn’t.

20 November 2017

service

5

car was ready at agreed time

20 November 2017

service

5

Excellent , nothing is too much trouble

15 November 2017

service

4

helpful pleasant and efficient. The team are genuinely friendly and manage the fine balance between overfamiliarity and obsequious. They seem really happy in their work.

09 November 2017

service

5

Always a very relaxed experience at Ocean MINI

09 November 2017

service

4

They managed to sort a problem on the car as to why the battery kept going flat.

06 November 2017

sales

5

Sales person very efficient everything went smoothly.

06 November 2017

service

5

Pleasant staff & attractive waiting environment help service experience.

02 November 2017

service

5

the service I received on my car was quick and efficient also came back cleaner.

31 October 2017

service

5

Excellent service and very professional.

31 October 2017

sales

5

It came sooner than expected and the dealership kept me in the loop during the wait.

31 October 2017

service

5

everything was sorted with no problems

31 October 2017

service

4

Friendly and efficient. However, not easy to get to or back from location to either home or work place.

30 October 2017

service

4.5

As above it was really important to have a car whilst mine was being serviced. The staff are really polite and friendly too. The only downside for me is not being able to drop a car off until 8am. I usually need to be a work in Helston by 8am.

27 October 2017

service

5

Very. All staff were always really helpful and accommodating.