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01326 375 960

Customer Reviews.

sales

5

Excellent service and everything well explained

14 September 2017

service

5

Excellent service, friendly staff who went the extra mile for me, good coffee and what an amazing view from the office windows!

13 September 2017

service

5

I find Ocean Falmouth business-like, straightforward and friendly and customer focussed. I know I can book an appointment without any fuss and my vehicle will be ready promptly.

13 September 2017

service

5

Everything carried out as required to usual high standard

12 September 2017

service

5

Competent, courteous staff.

11 September 2017

service

5

Consideration given to my timescale for appointments

09 September 2017

service

3.5

the problem with the convertible roof wasn't fully understood

08 September 2017

service

5

I called mini for assistance on the Friday morning regarding our brake pads which needed changing asap.Thankfully Ocean Falmouth said they could do the work that day when i explained we were going to a wedding that weekend & needed the car.

08 September 2017

service

5

Did everything they said they would

05 September 2017

service

5

As above

05 September 2017

service

5

as above

04 September 2017

service

4

The service and communication is great, But If you want a curtesy car you have to pay around £20. This is my only negative I have, other garages you just have to replace the fuel you use.

02 September 2017

service

5

End of warranty service so FREE

31 August 2017

service

4

Car ready on time

30 August 2017

service

5

Did everything I asked

29 August 2017

service

5

Car sorted

28 August 2017

service

5

Arrived just before my allotted time due to traffic yet I was greeted with a smile and offered a lift into town then called and picked up when the car was ready. Perfect :)

28 August 2017

service

2

My car was booked in well in advance. You knew it was a full service so why weren't my spark plugs ordered beforehand if you don't carry them in stock? Instead of putting aside 1 day's annual leave, I had to use 2 as I had to return the next day

24 August 2017

service

5

.

23 August 2017

service

1

Actually too long to answer properly . Refused to fit badly needed front tyres to car during service as they thought I was a "motabilty" customer , I wear a bandana on my head as I have alopecia but in no way am I disabled ! I own my car !

22 August 2017

service

5

im well pleased

21 August 2017

service

5

Because Andy Bishop and the team are clearly committed to keeping my Mini in tiptop condition and making me welcome at any time at Ocean Mini Falmouth. The BMW/Mini staff training system must be well structured and comprehensive in operation.

21 August 2017

service

5

Andy was a total star in looking after myself and fully explained repairs on collection

21 August 2017

service

5

Could not have asked for more, with the collection of the vehicle from my home and safe return through a very busy time of the summer.

17 August 2017

service

5

Always first class !

17 August 2017

service

5

As above

14 August 2017

service

4

I know very little about cars, so I can only assume that the service was carried out correctly.

10 August 2017

service

4.5

Frustrated due to poor support from BMW/Mini given to both Ocean and myself.

10 August 2017

sales

5

Stress-free experience. I was treated as a valued customer and nothing seemed like too much trouble.

08 August 2017

sales

5

5 star

01 August 2017

service

4

When car originally went in for first issue Ocean caused damage to the vehicle which took a long time (and expense) to put right. This time I think I received extra special attention.

01 August 2017

service

4

as above

28 July 2017

service

4

Ok except that we were waiting for car to pick us up in town

25 July 2017

service

5

Very helpful this time

25 July 2017

service

3

Vehicle needed to go into garage twice to locate faulty tyre valve

24 July 2017

service

4

Great except that as I drove my car away the warning light hadn't been reset (saying that my car needed a service) so I had to return as I didn't know how to do it myself.

22 July 2017

service

5

friendly staff

21 July 2017

sales

4

Informative and knowledgeable salesman

20 July 2017

sales

5

Very good sales team and any technical advice I needed after collecting my car was dealt with efficiently

20 July 2017

service

5

Great staff !

20 July 2017

service

5

Friendly, helpful staff who cannot do enough for you and don't hesitate to keep you informed throughout.

18 July 2017

service

3

Friendly helpful staff. However was kept waiting for 45 mins after I was told car would be ready

18 July 2017

service

5

As always Ocean were friendly ,quick and efficient and returned the car very clean.

17 July 2017

service

5

Couldn't be faulted. Customer service was outstanding.

17 July 2017

sales

5

Treated curteously and efficiently with all aspects well managed

17 July 2017

service

4

Please see above.

14 July 2017

service

5

Friendly and efficient

14 July 2017

service

5

You never fail to satisfy

14 July 2017

sales

5

What was promised was delivered with no surprises

14 July 2017

service

5

Truly excellent response to request for urgent help from beginning to end outstanding!