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Customer Reviews.

service

4

Everything was fine. I was just a bit shocked when I said the key was too sensitive with the back door that this was not a fault and I would be charged for disarming the facility.

14 March 2019

sales

5

Excellent staff and customer service.

12 March 2019

sales

5

Excellent Salesman

12 March 2019

sales

5

Everything was as promised and we felt special

11 March 2019

sales

5

I can't praise Clare Hocking enough for making everything happen so quickly and advising us throughout out the selection, purchase and delivery process.

11 March 2019

service

4

It was easy to arrange at a time that was convenient to me. Slight problem was that the car was not ready at 3pm as advised and I had to kill a bit of time until 4pm. Otherwise the process was satisfactory.

10 March 2019

service

3.5

Polite and efficient

10 March 2019

service

1

Disorganised, booked in for 10.30 for service and MOT. Arranged to collect it at 2, they rang at 1.45 to say it had failed the MOT due to needing a tyre! Totally disorganised and very poor communication. I had to take the car to get tyres.

09 March 2019

service

3

The shared site is just not big enough, my wife's car was completed and I chased it, but almost 10 cars had to be moved to get it out Surely when finished as I was waiting it should come to the front so I can leave

08 March 2019

service

5

Job done exactly as arranged

07 March 2019

service

5

The service was completed in the stated time. It was easy to find a parking space. Friendly staff.

04 March 2019

service

5

At the moment it seems to be corrected of all the faults it had.

02 March 2019

service

5

Nothing is every too much for the staff at Mini Falmouth. Lovely, friendly and helpful team.

01 March 2019

service

4

Professional team Collected and delivered car back in one day

01 March 2019

service

1

My husband took my mini in for a brake check. I had been told this would take half an hour, he was there with no explanation for over 2 hours. He was not told at the time the car required front brake pads, - email later. This is irresponsible

25 February 2019

service

5

Staff are always helpful and answer any queries either in person or on the telephone

25 February 2019

service

5

everyone is always so friendly and helpful and the quality of the hot chocolate is the icing on the cake!

25 February 2019

service

3

Very expensive for a vehicle that has only covered 12000 miles

24 February 2019

service

5

The car hadn't been used for months but it came out looking like new.

24 February 2019

sales

5

Great service

22 February 2019

service

5

Efficient and friendly service.

22 February 2019

service

5

Great service and full understanding of customers needs

21 February 2019

service

5

The staff are always very friendly and accommodating. The

18 February 2019

service

5

Sales man told me things I needed to know about all my servicing

16 February 2019

service

5

Good communication

16 February 2019

service

4.5

Friendly, honest customer service, have helped when needed.

16 February 2019

service

5

All questions was answered quickly and efficiently leaving the whole process stress free.

09 February 2019

service

3

Always very slow when I go there.

08 February 2019

service

5

Lacked nothing !

08 February 2019

service

5

The service is efficient and friendly. I was kept informed of any additional charges before work was carried out.

07 February 2019

service

5

The problem was dealt with efficiently even though the car had been purchased else where.

05 February 2019

service

5

Couldn't have had better service anywhere very fast very pleasant and friendly.what else can I say?

04 February 2019

service

3

I had to wait 2 hours for a MOT and brake fluid change & constantly had to find someone to find out what was going on even though the staff knew I was there & waiting.

03 February 2019

service

4.5

Geographical position of Falmouth does not help, but the main areas of customer service are well covered by the extra efforts of your staff.

02 February 2019

service

5

The problem with the car has been rectified and the car looks like new!

02 February 2019

service

4

Happy with how the team looked after us with regard to speediness sorting the car issues and arranging alternative transport for a day.

01 February 2019

service

3

Good communication from service dept, however not happy ref replacement vehicle/collection charges

31 January 2019

service

5

Easy to book a slot with the service dept. Swift service and a wash and valet aswell.

23 January 2019

sales

5

Whole experience was extremely good. Didn't start out to but a new car but with finance explained and payments to suit it all worked out very well

19 January 2019

service

4

Helpful staff, good service,cleaned car

15 January 2019

service

5

Since the coil pack was replaced my car now runs like a dream.

15 January 2019

service

3

service overdue still showing on the system,

10 January 2019

service

5

My mini needed its first brake pads etc renewing, and was booked in, repaired while I waited in a very comfortsble waiting area, with an excellent hot chocolate and local daily newspaper. All the service staff are friendly and very helpful.

08 January 2019

service

5

Like I've said customer service is outstanding as well as being professional and being kind. Car comes back lol sparkly and gleaming everytime.

08 January 2019

service

3

no special reason, it was just fairly satisfactory.

04 January 2019

service

5

Always friendly and extremely helpful

04 January 2019

service

5

Been given great customer service

03 January 2019

service

4

I did have to take the car back again for an adjustment on the boot lock.

03 January 2019

sales

5

No issues, excellent service

02 January 2019

service

5

Excellent service.