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Customer Reviews.

service

1

Because of poor communication regarding the replacement bonnet stripe which was booked in two plus weeks earlier

13 June 2019

sales

5

.

12 June 2019

service

4

Good attention

12 June 2019

sales

5

Very friendly and helpful staff.

11 June 2019

service

5

Cannot fault .

08 June 2019

service

3

I mentioned the engine cutting out at times and if this was just a feature if the engine revs being set very low at idle. I expected this would be responded to but it was not. I also accepted an offer of a complimentary car wash but this was not done

08 June 2019

service

5

People very pleasant and helpful both on phone and at garage.

08 June 2019

service

4.5

Didnt push extra work. Cleaned car.

07 June 2019

service

5

Service was completed quickly, and was advised as soon as done. The car was cleaned and a a scratch repaired on one of the alloy wheels - which was most appreciated.

05 June 2019

service

5

Because nothing is too much trouble and the staff are always friendly, courteous and professional.

03 June 2019

service

5

Because service carried out promptly and car given a clean!!

03 June 2019

service

4

The service was carried out on time and I was informed of progress. I was surprised at the end to be told that the puncture repair system needed updating. Why is that not part of a service?

01 June 2019

service

5

Professional service

31 May 2019

service

3

Spark plugs and air filter was changed when service schedule states they should be changed at every second oil change. Plugs and filters were changed at last oil change. Unnecessary work.

30 May 2019

service

5

Fantastic everyone very helpful and my car came back cleaned looking wonderful the staff are excellent

27 May 2019

service

5

The team were friendly, professional and did everything that they needed to do. They provided me with a courtesy car when mine couldn't be fixed straight away, and kept me informed of all progress.

24 May 2019

service

5

The booking of the service and the care taken to ensure the customer (Me) was for most priority

23 May 2019

service

5

As above

20 May 2019

service

5

A courtesy wasn't available at the last minute.

19 May 2019

service

2

The reception and warranty staff seem like their decisions are called off by the management

19 May 2019

service

5

I feel confident in their ability to provide a quality service

19 May 2019

service

1

We were ignored by the service staff both on arrival and on our return to pick the car up.

19 May 2019

service

5

Courtesy car provided and warranty work done. Car returned sooner than expected.

17 May 2019

service

4

Completed on time.

14 May 2019

sales

5

Everyone was just great. I can't praise Steve Whitefield enough as he had time for us and got to know us and our needs. He matched us with our perfect Mini .

11 May 2019

sales

5

We ordered the car for delivery before our holiday ,we were kept informed of progress and the car arrived a week early

09 May 2019

service

5

Everything was fine darlings x

06 May 2019

service

5

I'd forgotten my mot etc was due because my husband died end of November and haven't been focusing on these details but even though it was just days away they squeezed me in and was so kind to me.

06 May 2019

service

5

See first answer.

06 May 2019

service

4.5

I had filled my car up full of petrol prior to the car being collected, maintained & redelivered to myself. The petrol station was 8 miles away.The car came back with two petrol measuring lights unfilled. This usually takes me at least 150 miles.

04 May 2019

service

5

Always pleased with service experience

01 May 2019

service

3

The member of staff I saw was excellent; friendly and knowledgable however staff cuts mean he was under pressure, on his own and I had to wait to drop off and pick up my car. The work was slightly delayed and expensive.

28 April 2019

service

4

It fully achieved the objective

28 April 2019

service

5

As above

28 April 2019

sales

5

As I said Jordan Hand was very helpful and just a really nice person who made what could have been quite a stressful experience, quite an enjoyable one!

26 April 2019

service

5

Brilliant car

26 April 2019

service

5

Timely collection and delivery

25 April 2019

service

1

The car was not ready when I arrived at the agreed time. One of the issues - tow bar unable to be removed - immediately re-appeared first time I used after it was 'fixed'

23 April 2019

service

4

Easy transaction with enough time allowed so didn't feel rushed along.

22 April 2019

service

5

As Mini can access all records on my key fob it made or easy to know what was needed.

20 April 2019

service

5

Comfortable waiting area, refreshments always available, kept up to date with progress on work being done and clean car at the end of it.

18 April 2019

service

5

Friendly and helpful staff and prompt service. Car returned in clean condition.

16 April 2019

service

4

Very good service

15 April 2019

service

3

The people are very friendly but their product knowledge is poor. They keep you waiting in the showroom for ages. Although the work is carried out satisfactorily, they show a lacking when handing over the vehicle. A very uncomfortable experience.

14 April 2019

service

5

Nothing was too much trouble, very helpful and understanding staff

13 April 2019

service

5

The perfect car for me was chosen by Craig, he knew better than I did what I wanted. From the moment I started my test drive, I had to have it. ??

11 April 2019

sales

5

no complaints!

11 April 2019

sales

5

Everything was explained thoroughly and we were given lots of time.

08 April 2019

sales

5

it was my wifes birthday on the day I picked up my JCW nice bottle of champagne for her

08 April 2019

sales

5

Very helpful and knowledgable.