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Customer Reviews.

service

4

i always receive great service from the team- i have not given a full mark because the reason for the service /works carried out was due to a fault in the car.

02 January 2020

sales

5

Very easy process by exceptionally helpful staff. I had limited time availability but their persistence was impressive.

01 January 2020

service

5

All completed on time, helpful staff

29 December 2019

service

5

Excellent customer service

25 December 2019

service

5

Staff always very pleasant and friendly.

22 December 2019

service

5

Nothing seemed too much trouble, very customer focused

20 December 2019

service

5

I was given a courtesy car. The service department matched the price of two tyres I usually buy on Black Circles. Great coffee and friendly and helpful staff. Excellent service.

16 December 2019

service

1

good team

14 December 2019

service

4

Service came at the fight price

13 December 2019

service

5

I always get my car cleaned

12 December 2019

service

5

Customer service was brilliant, very helpful, kind and understanding.Superb .

12 December 2019

service

5

Timely service.

12 December 2019

service

5

Same answer as previous answer

10 December 2019

service

4

Was only an MOT this time around but the customer service was excellent as always.

09 December 2019

sales

5

There were no problems at all throughout.

09 December 2019

service

3

The only thing is the cost of labour and parts

08 December 2019

service

4

No rear brake pads in stock. For a main dealer not good!

05 December 2019

sales

5

Ocean Mini is nearly 800 miles away from us, but the experience previously makes us re-use this centre - the cost and time involved in pickup speaks for itself!

03 December 2019

service

5

Excellent service. Professional and courteous, with a timely response to the recall.

02 December 2019

service

5

Service centre let me know when the car was ready and everything on the car was left clean.

01 December 2019

service

5

Perfect in every way

29 November 2019

service

5

Where very good at there jobs polite and well dressed

25 November 2019

service

5

The staff at mini Falmouth went out of their way to make sure everything went smoothly

25 November 2019

service

5

Really friendly and efficient staff.

23 November 2019

service

5

Great people

23 November 2019

sales

5

Sales person fantastic everything sorted with no problems.

22 November 2019

service

2

Disappointed that nobody has contacted me

21 November 2019

service

5

We find the service experience at Ocean Falmouth to be, helpful, friendly, informative and to a very high standard.

18 November 2019

service

5

Everything was dealt with in a friendly and efficient way.

16 November 2019

service

5

Car always serviced on time and returned cleaned inside and out

15 November 2019

service

5

Always very friendly and helpful.

15 November 2019

service

5

friendly staff and explained what was done

15 November 2019

service

5

Staff went beyond expectations in providing service and responding to an unforeseen problem

12 November 2019

sales

5

Great customer service. There was no 'hard sell' and time was taken to explain everything and to answer any queries

10 November 2019

service

3

Waiting time was twice as long than told at the time of booking

08 November 2019

service

5

Great people at Ocean Mini Falmouth

08 November 2019

service

5

Always keep me informed of work and the potential costs.

07 November 2019

service

5

Fantastic service and staff always so friendly.

05 November 2019

service

5

Very professional

02 November 2019

service

5

Nothing too much trouble, shuttle into town is very handy too.

02 November 2019

service

5

Everything was completed in an efficient and professional manner

02 November 2019

service

5

Staff was very friendly and helpful

01 November 2019

service

5

The whole experience from booking the car in for the work to the curiosity car supplied and the attention given from the complete staff was a pleasure.

01 November 2019

service

4

I forgot to mention that there was a squeak on my windscreen wipers and no one picked it up I thought the wipers would have been looked at when it was serviced.

01 November 2019

service

5

Given appropriate information. Car was ready when they said it would be

01 November 2019

service

5

Car booked in early and called straight away on completion to give me choice of pick up time as I lived further away.

01 November 2019

service

5

The staff were efficient and helpfull.

28 October 2019

service

4

It was not a proper service just a winter check up to see all OK

24 October 2019

service

5

As above

24 October 2019

service

3

Too expensive for first service & wasn't told a price until service completed