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Customer Reviews.

service

4

Didn't drop off a replacement vehicle that had been agreed, didn't contact me to let me know when they would be returning the vehicle even though I requested they did this

15 August 2019

service

5

Very professional you don't feel that your being fed a line !!

11 August 2019

service

5

Had an issue with changing rear light bulb as bulb stuck and could not be got out without damaging bub unit.......luckily one in stock as had been ordered for another customer....so bulb and new unit fitted so that I didn't have to return.....

11 August 2019

service

5

Car booked in quickly ,finished on time and returned fully cleaned

10 August 2019

service

5

Service completed on time.

09 August 2019

service

5

Couldn't fault the experience.

08 August 2019

service

5

No issues very pleased

08 August 2019

service

5

Excellent customer service.

06 August 2019

service

5

No problems

05 August 2019

service

5

Great customer care as always. Friendly and welcoming.

02 August 2019

service

5

Always had good service have been dealing with ocean Falmouth for over 10 years

01 August 2019

service

5

We've always had good customer service from Ocean Falmouth

01 August 2019

sales

5

Picked up the car & Steve went through everything as we signed all documentation, he then went through the various functions with the car even down to setting up the Bluetooth with my phone.

30 July 2019

service

5

We went back to Jordan Hand after he sold us our 1st mini and Jordan stayed on after the branch was closing to help us finalise our purchase. Thanks again Jordan!

28 July 2019

sales

5

Love my car, overall experience and Steve Whitefield was magnificent

24 July 2019

service

5

Andy the Service advisor was extremely professional and helpful with answering all my queries and questions.

22 July 2019

service

5

Friendly staff, detected fault I didn't know I had and rectified it and took me into falmouth and back whilst waiting

22 July 2019

service

3

No communication from the dealer during the day regarding the service. Luckily I was at home when my car was delivered back as nobody told me what time it was being returned

21 July 2019

service

4

The process is smooth

20 July 2019

service

1

Having a convertible mini, the roof was booked in for a treatment... I consider this priority along side the service... My car was at your service station 8 hours and they did not have the time to do my roof even though it was booked in...disgusted!

20 July 2019

service

4

The service manager is always so helpful and accomodating

19 July 2019

service

1

I should not have to pay to fix known software issues!

19 July 2019

service

5

Very professional

18 July 2019

sales

5

Everything ran very smoothly, no issues at all

16 July 2019

sales

5

Always a pleasure

16 July 2019

service

5

The service was both comprehensive and relevant.

13 July 2019

service

5

Service experience was great. Staff as always very friendly and helpful.

13 July 2019

service

5

No problems

09 July 2019

service

4

Always keeping me informed

08 July 2019

sales

5

Great service Love our car

08 July 2019

service

5

Always great service and the boys are very friendly and helpful.

06 July 2019

service

5

As always professional, efficient, outstanding customer service.

05 July 2019

service

5

It was all good.

04 July 2019

sales

4

Friendly, approachable, and selling a good product.

03 July 2019

service

5

We were treated as VIP'S.

03 July 2019

service

5

Did what we asked for on time.

02 July 2019

service

5

all ok

29 June 2019

sales

5

Everything was exactly as promised. Clear handover of vehicle & helpful info given

24 June 2019

service

5

Easily dealt with.

24 June 2019

service

5

always made to feel welcome and nothing is to much trouble

23 June 2019

sales

5

We dealt with Clare Hocking. She was very approachable and knowledgeable. Also Dave McCann and James

23 June 2019

sales

5

Very easy process from first test drive to collection day. Lots of paperwork to sign

22 June 2019

service

4

My car was not available at the end of the service as the ramp had failed in the up position. This meant my car was not available, a loan car was quickly arranged but it meant I had to repeat a 20 mile trip to collect the next day.

21 June 2019

service

5

My car was serviced vl SNES and returned to me promptly

18 June 2019

service

3

I had a very expensive electrical job done under warranty. However I was called and told my mini was ready but when I arrived to collect it was told the MOT had not been completed and could not collect the car. This meant return ourneys

17 June 2019

service

5

Guys went out of their way to help us

17 June 2019

service

5

Issue resolved in a competent manner.

16 June 2019

service

5

Friendly, welcoming staff staff as always, from the chap at the desk to the lovely driver who gave me a lift to Asda!

14 June 2019

service

1

Because of poor communication regarding the replacement bonnet stripe which was booked in two plus weeks earlier

13 June 2019

sales

5

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