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Customer Reviews.

service

3

service overdue still showing on the system,

10 January 2019

service

5

My mini needed its first brake pads etc renewing, and was booked in, repaired while I waited in a very comfortsble waiting area, with an excellent hot chocolate and local daily newspaper. All the service staff are friendly and very helpful.

08 January 2019

service

5

Like I've said customer service is outstanding as well as being professional and being kind. Car comes back lol sparkly and gleaming everytime.

08 January 2019

service

5

Always friendly and extremely helpful

04 January 2019

service

3

no special reason, it was just fairly satisfactory.

04 January 2019

service

5

Been given great customer service

03 January 2019

service

4

I did have to take the car back again for an adjustment on the boot lock.

03 January 2019

sales

5

No issues, excellent service

02 January 2019

service

5

Excellent service.

02 January 2019

sales

5

Happy with the deal I received

01 January 2019

service

5

Good communications as details of the exact nature of the service requirement became known

27 December 2018

service

4

See above.Cannot believe that the might of Mini and BMW cannot make a working dipping mirror.My 20 year old Suzuki still works fine.

24 December 2018

service

3

Routine service, car still under warranty, couple of issues came up that they should know would be fixed under warranty and I had to double check with another employee as they were pointed out by original person but nothing about fixing them.

24 December 2018

service

5

They did all that was asked in a courteous, well organised and speedy manner.

22 December 2018

service

3.5

Staff re Andy excellent

20 December 2018

service

5

Due to cost unable to get all work complete at this time

19 December 2018

service

5

very satisfied

15 December 2018

service

5

The service was completed to my complete satisfaction

15 December 2018

service

5

They did good job

14 December 2018

sales

5

I had no problems at any stage in the transaction.

12 December 2018

service

5

Great customer service

12 December 2018

service

5

Can’t fault the service

11 December 2018

service

5

Andy Bishop

10 December 2018

service

5

Our car has always been well serviced, and the staff are friendly and helpful. Also a courtesy car has always been available.

07 December 2018

service

5

Love the personal touch given by members of staff or really get to know their customers. You do not feel like you are just another customer or a number allocated to the customers that day.

07 December 2018

sales

5

Comfortable & attractive Centre; the coffee was good

05 December 2018

sales

5

My forth mini and service good.

05 December 2018

service

5

they make you feel welcome, always very helpful

04 December 2018

service

5

The mini team went the extra mile to organise a replacement car whilst mine was being serviced, nothing was too much trouble.

04 December 2018

service

5

My issue was easily and completely resolved.

04 December 2018

service

5

Completely satisfied.

02 December 2018

service

5

Nothing is to much trouble

29 November 2018

service

5

Professional service in all aspects of the work carried out to my vehicle

29 November 2018

service

4

Again quite happy with the service.

28 November 2018

service

5

Issue was dealt with while I waited

28 November 2018

service

5

I am always very well looked after when I visit Ocean Falmouth and the staff are always polite and helpful.

27 November 2018

service

5

Team at Ocean Mini are great. Service I have received has always been excellent.

27 November 2018

service

5

Problem resolved easily.

27 November 2018

service

2

Car broke down so that disappointing enough but between mini assist and enterprise vehicle hire I believed that the car would be looked at on my drive and infact it was a recovery firm that first attended ,I then realised I needed a hire vehicle,

27 November 2018

service

5

They give you straight answers, and you never feel that your being taken for a ride

23 November 2018

service

5

Did what it said on the tin

23 November 2018

service

5

Service has been done on time and extra work completed that was found to needed.

22 November 2018

service

5

No complaints with any aspect

21 November 2018

service

5

Do everything you were supposed to do

21 November 2018

service

5

Friendly staff

20 November 2018

service

4

Friendly staff at Falmouth.

20 November 2018

service

4

Andy went above and beyond.But, when I got my car, I was stood at reception for ages waiting for somebody to greet me, even though staff were sat at their desks alone and could see me. I had to approach them eventually to get served. Not impressed

20 November 2018

service

5

From when I bought the mini from them they have remained courteous and helpful as well as reliable.

20 November 2018

service

2

Same answer as question 1. £ 600 bill and problem not fixed. I am also worried about re-booking because I expect another big bill to re-diagnose the issue So I haven't yet contacted them.

20 November 2018

service

4.5

Everything I wanted was completed, contact very good, car delivered back to me, cleaned and polished.