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Customer Reviews.

sales

5

Excellent information and review of options

11 October 2019

service

4

Basically as above.

10 October 2019

sales

5

Top Service ,Craig at Penryn

10 October 2019

sales

5

I have been a customer of the dealership for approximately 13 years and appreciate the welcome I get..

10 October 2019

sales

5

Every member of the showroom smiled and was warm and welcoming. We found our adviser very knowledgeable and patient answering all our questions and giving lots of great suggestions of his own while not being pushy in any way.

10 October 2019

sales

4

Made to feel a valued customer

09 October 2019

service

5

They were very helpful when we smashed a back light. Got it done quickly for us while on holiday

08 October 2019

service

5

Very informative, polite and friendly

03 October 2019

service

5

Customer service was excellent

01 October 2019

service

5

Very professional

28 September 2019

service

5

I was pleasantly reminded that the service was due. My mini was booked in at the agreed time. I waited for the service to be completed and the team were accurate about the timings - I had another appointment to get to and they ensured I was not late.

24 September 2019

service

5

Nothing was too much trouble

24 September 2019

service

5

Nothing too much trouble always polite and friendly

23 September 2019

service

5

Everyone at Ocean Falmouth were professional and friendly without being 'over the top'. We popped back after a few weeks to get some technical advice and staff could not have been more helpful - we would have no hesitation in seeking further advice

22 September 2019

service

2

Fortunately our holiday was planned with my husbands car. Reason above and when I collected my car after my holiday it was dirty and had seagull mess on the roof. It was only washed off after I pointed this out.

22 September 2019

service

5

Met commitments kept me informed

22 September 2019

service

5

Great service

22 September 2019

service

4

Was a bit disappointed that I didn't get oil and break fluid changed after all I do have free servicing

22 September 2019

service

5

Always have very polite sevice

22 September 2019

service

5

Because I am

20 September 2019

sales

5

The Mouse is such fun to drive

17 September 2019

service

5

I'm satisfied

17 September 2019

sales

5

Knowledge of salesman of the product and speed of delivery.

16 September 2019

service

5

Polite welcoming friendly staff

16 September 2019

service

1

The staff didn't listen. They did not have a car to lend me, it took me two and a half hours to get home on public transport and the same the next day to collect it. I now have to put it back in next week because of their incompetence.

14 September 2019

service

4.5

Good customer service

12 September 2019

service

5

The service was completed in good time and without issues.

10 September 2019

service

5

Excellent

10 September 2019

service

5

It met my needs well

09 September 2019

service

5

Customer service is always fantastic and Andy is always extremely easy to deal with and very approachable when explaining any Servicing details/options.

09 September 2019

service

5

We were kept inform of every process

07 September 2019

service

2

All done on time.....but despite checking with me that I wanted a courtesy clean/wasn both inside and out. It was not done. Inside wasnt touched and the outside was really poor.

06 September 2019

service

5

Serves was 100%

06 September 2019

service

4

Had to chase request

03 September 2019

service

5

Excellent friendly staff

03 September 2019

service

4

No problems.

02 September 2019

service

1.5

Whoever put in the new brake pads didn't reset the tyre pressure, they were low at the front and held up our journey to London the next morning for fifteen minutes

31 August 2019

sales

4

Excellent service from Jordan. Cannot find fault. I would have liked to have been shown how to use the consol Menu at delivery. I'm still trying to work it all out and may phone Falmouth for some advice

30 August 2019

service

3

Time taken significantly more than told at time of booking and reception short staffed, told it was due to holidays, long initial wait to book vehicle in.

30 August 2019

service

5

Service completed on time, vehicle cleaned, no problems.

30 August 2019

service

5

Completely satisfied

28 August 2019

service

5

Efficient, friendly service.

26 August 2019

service

4

i had to wait rather a long time but everyone was as usual most pleasant and my car was returned to me looking very tidy.

26 August 2019

service

5

2 hour turnaround

22 August 2019

service

5

Great service

20 August 2019

sales

4

Everyone can improve, so fairly satisfied is about right!

17 August 2019

service

5

Found an unknown fault and fixed it under warranty. Car beautifully cleaned. Excellent coffee!

17 August 2019

service

4

Didn't drop off a replacement vehicle that had been agreed, didn't contact me to let me know when they would be returning the vehicle even though I requested they did this

15 August 2019

service

5

Very professional you don't feel that your being fed a line !!

11 August 2019

service

5

Had an issue with changing rear light bulb as bulb stuck and could not be got out without damaging bub unit.......luckily one in stock as had been ordered for another customer....so bulb and new unit fitted so that I didn't have to return.....