OUR CUSTOMER REVIEWS
Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by MINI UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
127 ratings and 96 comments received in the last 90 days.
14 March 2025
The whole process was made extremely easy by Clare Hocking who dealt with us. Clare dealt with everything professionally and efficiently, nothing was too much trouble.
07 March 2025
All good
01 March 2025
Stephen at Ocean was brilliant, always helpful and going over and above, would not hesitate to recommend him and Ocean
28 February 2025
Everyone was helpful and couldn't do enough for me. I have bought a car from Ocean Falmouth before and the service was good then. I have to say this time Clare and team have been even better. Nothing is too much trouble before or after the purchase.
25 February 2025
Just an amazing and pleasant experience from the moment I walked into the showroom until I had to leave (in my new car). Speak to Steve Whitefield @ Ocean Falmouth and you won't go wrong.
16 February 2025
Understood my preferred options and and gave great feedback
31 January 2025
I got lots of good advice and pros and cons regarding buying a JCW as opposed to a Cooper S. Steve was professional as always and i received the best customer service.
30 January 2025
Clare at Ocean Falmouth made sure the whole experience from buying the car to driving it away was not only fun but that i had exactly what i wanted and was confident in all aspects of buying a new mini!!
21 April 2025
Excellent
20 April 2025
Lovely team, they're always friendly, helpful and accommodating. Claire is lovely, always remembers me and makes time for a chat. Lovely view from the showroom and decent coffee.
20 April 2025
Friendly technician and check in staff.
16 April 2025
I was kept up to date with the process.
14 April 2025
Because I'm completely satisfied.
14 April 2025
Polite, follow up calls
13 April 2025
The lady who dealt with us was great
12 April 2025
Excellent from start to finish.
11 April 2025
Staff are always very friendly and responsive. I feel confident that the work has been done well and lovely clean!
10 April 2025
Nothing negative to say
23 March 2025
Kyle Grant from Ocean Mini (Penryn, Cornwall) was outstanding. He made the experience of picking up my new mini absolutely amazing. I will never forget it.