OUR CUSTOMER REVIEWS
Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by MINI UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
94 ratings and 66 comments received in the last 90 days.
18 June 2025
Everything went to plan. Ollie was very helpful and patient going through all the details and procedures.
08 June 2025
I'd heard really/seriously negative things about Ocean in Falmouth, was recommended by friends to go to Exeter. However geography got in the way and I was surprised with the sales quality at Ocean, Olly was amazingly patient.
02 June 2025
Again as above
22 May 2025
Kyle from Ocean Mini, Falmouth made the whole process of purchasing the mini very straightforward and professional
15 May 2025
It is so professionally run that from start to finish was a breeze
29 April 2025
Really helpful and patient care helping to explore options.
06 July 2025
Easy to deal with , pleasant staff so much so I came back for a second vehicle after a few months
06 July 2025
My car was running fine - no faults or warning lights. It was recalled by mini and, after working on it, the car was delivered back with an air bag warning light showing. It's taken 6 months and £1k (after negotiation) to fix.
06 July 2025
See Above
05 July 2025
Very satisfied
03 July 2025
I needed the mini to be fixed and made safe quickly. That was accommodated and other safety issues were picked up and sorted. I appreciate all the trouble the team went to in fitting me in.
01 July 2025
The actual service of the mini was fine, but I was very disappointed with the booking procedure, I was originally booked in for the service on the 2nd June, but this appointment was cancelled twice and only finally got in on the 10th of June,
30 June 2025
Harriet at Ocean was professional, knowledgeable and friendly. Superb communication throughout. Recall work conducted smoothly, and the video summary was great. Car cleaned as a bonus! ??
30 June 2025
Very friendly and professional service . Everything explained about mot findings
30 June 2025
The team were very helpful and answered any queries in full. Easy to book in, drop off and collect my car
26 June 2025
Efficient
05 July 2025
Process was simple from start to finish. Team really knowledgeable and great experience on collection.