OUR CUSTOMER REVIEWS
Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by MINI UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
129 ratings and 92 comments received in the last 90 days.
07 March 2025
All good
01 March 2025
Stephen at Ocean was brilliant, always helpful and going over and above, would not hesitate to recommend him and Ocean
28 February 2025
Everyone was helpful and couldn't do enough for me. I have bought a car from Ocean Falmouth before and the service was good then. I have to say this time Clare and team have been even better. Nothing is too much trouble before or after the purchase.
25 February 2025
Just an amazing and pleasant experience from the moment I walked into the showroom until I had to leave (in my new car). Speak to Steve Whitefield @ Ocean Falmouth and you won't go wrong.
16 February 2025
Understood my preferred options and and gave great feedback
31 January 2025
I got lots of good advice and pros and cons regarding buying a JCW as opposed to a Cooper S. Steve was professional as always and i received the best customer service.
30 January 2025
Clare at Ocean Falmouth made sure the whole experience from buying the car to driving it away was not only fun but that i had exactly what i wanted and was confident in all aspects of buying a new mini!!
22 January 2025
The process of getting to a price is always the most difficult element and there is always a feeling that you could have got a better deal.
19 January 2025
helpful, personable & professional staff at Ocean Falmouth
18 March 2025
Easy to book and good communication
18 March 2025
Probably expensive but very good service
18 March 2025
Again good
17 March 2025
Everything was clearly done late in a frantic rush with a tech having to stay late to do it. I even still seem to have a service warning light following a full service. I have absolutely no confidence that the service was done properly
17 March 2025
Haven't yet received promised video of car condition but service staff were very helpful.
16 March 2025
Good friendly service
13 March 2025
as above
11 March 2025
Great to have front of house,in person!,really helpful, friendly and beat self check in on a machine any day!! Pleased mini is now back in mini and not at BMW which felt very impersonal and there was lack of knowledge at BMW
10 March 2025
Kept me up to date
10 March 2025
Recent visit - oil leak. Courtesy car given while work was carried out on engine. MOT and Service 2 also carried out. Extremely satisfied with the service delivered.
14 March 2025
The whole process was made extremely easy by Clare Hocking who dealt with us. Clare dealt with everything professionally and efficiently, nothing was too much trouble.